Posts by:
With all of the advances we have with internet connectivity and technology, why is burning a compact disc still the most popular way to store and share patient’s medical images?
The battleground of today’s business world revolves around the customer experience. Whether you are selling cars, cheeseburgers, or radiological services, the 21st century customer demands to be treated with respect and warmth. Accordingly, in nearly all industries, the customer experience is gaining sharpened attention. Specifically, customers demand information transparency and this trend is only growing, especially for millennial consumers. Most customers understand that information is power and that knowledge drives effective decision making. People can access their financial data in two clicks and a swipe on their smartphones. Similarly, most companies are becoming transparent and providing patients access to their information anytime and anywhere.
Why, then, do patients still find difficulty accessing their medical information?
By now you are likely familiar with ransomware and have heard horror stories that it is creating for healthcare organizations. If you read our recent blog, Medstar's IT systems were held ransom for $19,000 and Hollywood Presbyterian paid $17,000 to have their data released. Despite these recent events, you might believe these hosptials are unique and it wouldn't happen to me!
